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Terms & Conditions

STATEMENT OF RESPONSIBILITY

BookingZoom.com acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so BookingZoom.com gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. Your booking will be subject to the terms and conditions applied by the provider of the service or products. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the service provider and not BookingZoom.com.

BookingZoom.com, its employees, shareholders, subsidiaries, affiliates, officers, directors, agents and assigns does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground handlers, tour operators, food service or entertainment providers, etc. As a result, BookingZoom.com is not liable for any negligent or willful act or failure to act of any such person, or of any other third party not under its control. Without limiting the foregoing, BookingZoom.com accepts no responsibility for any risk or resulting injury, delay, inconvenience, damage, or death which results from criminal activity, weather or other acts of God, accidents, disease, epidemics or the threat thereof, illness, the provision of inappropriate or no medical attention or the lack of access to same, the demands of indoor or outdoor activities, strikes, political or civil unrest, overbooking, structural or other defective c onditions in hotels or other lodging facilities, acts of terrorism or the threat thereof, insurrection or revolt, or any other event beyond its direct control. In addition, BookingZoom.com is not responsible for typographical or substantive errors in descriptions of hotels or programs.

BookingZoom.com displays information about travel locations, airfares, travel agents locations, flight times and dates, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies and many other things. This information is supplied to us by third party providers; such are airlines, hotels and transportation suppliers ("Service Provider"). We have taken reasonable care to ensure it is correct and up to date; however we cannot check the accuracy of such information. Many of the services which made up your travel booking are provided by Service Providers. The Service Provider provides these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. We accept no responsibility for information supplied to us by Service Providers. We recommend you confirm all information contained on or linked from our Website with the Service Provider. The details of the prices, packages, tours, flights and other information displayed on the Website are subject to change without notice. The travel products and services described on the Website are subject to availability. It should be noted that all documents issued to travelers are non-transferable. Such documents may include but are not limited to, airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a Service Provider. Such documents may also be subject to conditions such as, but not limited to, being non-refundable, non-date-changeable and subject to cancellation or amendment fees. It is your responsibility to familiarize yourself with these conditions. If for any reason, any Service Provider is unable to provide the services for which you have contracted, your remedy lies against that Service Provider, and not against us. In the event we received payment by Credit Card, you agree that you will not seek to chargeback or recover your payment or any other losses from us. You are responsible for obtaining all passports, visa and health information required.

PRICES

Every effort is made to ensure that the prices quoted to you are correct; however BookingZoom.com acts only as an agent and relies on information provided to us from the suppliers of the travel services and products. We will bring to your attention any change in price made prior to you completing your booking and paying the balance of the price. Please note some tour operators and travel service providers reserve the right to increase the price of your travel arrangements due to increases in airfares, hotel accommodation charges and currency fluctuations. In addition to the prices set out in the Website, you may be required to pay certain taxes, government fees and other charges payable on the room, air, tour or car rental. The total amount of taxes, charges, and fees will vary based on your itinerary and flight routing.

Please be aware that all prices listed on this Website are for on-line purchases only and may not be matched by any other corporately owned retail and corporate location of FC USA Inc or any of its subsidiaries or affiliates. Similarly, this Website will not match or beat any price of the same or similar booking from any corporately owned retail and corporate location of FC USA Inc

TICKETS AND TIMINGS

All reference to departure times on our Websites are for your guidance and are subject by amendment by the wholesalers and/or suppliers prior to actual booking. It isn't until full payment has been made and you are ticketed that the departure times are set. You must check your itinerary on each stage of the completion of the booking to ensure that you have the correct flight times. It is possible that changes that flight times will change even after tickets have been issued; in such cases you will be advised of prior to departure, provided the personal information you provided us is correct and up to date.

CANCELLATION FEES

If you cancel your booking you may incur a cancellation charge. The amount of this charge will vary depending on when the cancellation is made and the terms and conditions of the supplier of travel services or product. If you are entitled to a refund please note BookingZoom.com is unable to provide you with funds until they are received from the supplier. BookingZoom.com will charge a cancellation fee per booking as set out in the attached schedule of fees.

TRAVEL INSURANCE

BookingZoom.com strongly recommends that you take out comprehensive travel insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.

SPECIAL REQUESTS

Should you have any special requests, you must advise us at the time of the booking and clearly note it on booking. We will endeavor to pass any reasonable requests to the Service Provider; however, we regret that we cannot guarantee that your special request will be fulfilled. Failure to meet any special request does not signify a breach of contract on our part.

PAYMENT BY CREDIT CARD

Credit card surcharges may apply to payments made by credit card. In the event you pay by credit card but the services are not provided by a third party provider of travel services or products you agree that you will not take steps to charge back your payment to BookingZoom.com

PRIVACY POLICY

  • BookingZoom.com retains only that information which you voluntarily give.
  • Your personal information is only for the purpose of responding to and processing your travel request.
  • Your personal information will only be shared with authorized suppliers that perform specific functions on our behalf as required by you.
  • Your personal information will never be sold to any third party by BookingZoom.com.
  • BookingZoom.com provides you with the choice and the control over the collection and use of your personal information. You may update, correct or remove your personal information at any time.

USE OF YOUR PERSONAL INFORMATION

The information you provide about yourself when placing a travel reservation is only used to complete your request. Your personal information is never shared with outside parties except to the extent necessary to complete that order.

The information you provide about someone else when placing an order is only used to confirm a reservation and to confirm delivery. This information is never shared with outside parties except to the extent necessary to complete your travel request.

Return email addresses are used to answer the email received by BookingZoom.com. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with the BookingZoom.com website if you would like to receive marketing specials as well as updates on new products and services. Information you submit on the BookingZoom.com or its child websites will not be used for this purpose unless you fill out the registration form. You can unsubscribe from this service by sending an email through our Contact Form with "unsubscribe" in the subject line that includes your BookingZoom.com email address and street address or by following the instructions on the email you receive.

Finally, personally identifiable information that you have given to BookingZoom.com is never used or shared online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

INFORMATION COLLECTED ABOUT YOU

This notice applies to all information collected or submitted on BookingZoom.com website. On some pages, you can purchase travel, make travel requests, and register to receive marketing specials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • BookingZoom.com provides you with the choice and the control over the collection and use of your personal information. You may update, correct or remove your personal information at any time.
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you would like to refer a friend to BookingZoom.com, you will need to submit that individual's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Email address
  • Phone number
  • BookingZoom.com provides you with the choice and the control over the collection and use of your personal information. You may update, correct or remove your personal information at any time.

USE OF COOKIES

When you visit BookingZoom.com, a "cookie" is placed on your personal computer. A cookie is a small data file that is transmitted between computers to help recognize you when you return to BookingZoom.com website. Any information stored in the cookie is encrypted, so no one can view the data it contains through unauthorized access to your computer. Most Internet browsers automatically accept cookies. You can, however, instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from any site you may visit.
Third-party advertisers may appear on our site(s). The third-party advertisers are required to perform a rigorous approval process to ensure a secure site structure. No personal information about you is shared unless you give permission to do so. Third-party advertiser may use anonymous information about your visits to their site in order to provide advertisements about travel-related goods and services in which you may be interested. Neither BookingZoom.com nor its owner and agents are responsible for the behavior of third party advertisers in respect to the usage of your personal information by them. Please exercise caution and prudence when dealing with online merchants and other electronic advertisers.

HOW YOU CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION

You can access all your personally identifiable information that BookingZoom.com has collected online and maintained by contacting us using our Contact Form. This procedure is used to better safeguard your information. You can correct factual errors in your personally identifiable information by sending a request that credibly shows error. To protect your privacy and security, BookingZoom.com' owner and agents will also take reasonable steps to verify your identity before granting access or making corrections.

CHILDREN

Any minor-under the age of 18-is not eligible to register for or use the services of this website or any of BookingZoom.com' child websites. We encourage parents to play a central role in their child's online activities and should monitor the sites visited to ensure the child's privacy is being protected.

BOOKINGZOOM.COM PRIVACY POLICY CHANGES

This Privacy Policy was produced and posted on BookingZoom.com on August 15, 2012. BookingZoom.com reserves the right to modify or amend this Privacy Policy at any time and for any reason. If changes are of a material nature, BookingZoom.com will prominently display those changes prior to implementing the change.

HOW TO CONTACT BOOKINGZOOM.COM

Should you have other questions or concerns about these privacy policies, please use our Contact Form.

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